Reference

mpokapten Privacy Policy: Your Data Path

mpokapten Privacy Policy explains what we collect when you open an account, check DANA or QRIS status, and move between the lobby and cashier.

Account recordsWallet checksCookie choicesSecurity steps
mpokapten mpokapten Privacy Policy: Your Data Path
HELP ROUTES

Get Policy Help Near Your Cashier

Privacy questions are easier to resolve when you send the account step and payment reference involved.

Account help Open the account help route when you need to ask what personal details are…
Cashier status Choose the cashier support path for DANA, OVO, GoPay, QRIS, bank transfer or virtual…
Security concern Use account support if a login, device session or verification step looks unfamiliar.
CONTROL DETAILS

Six Controls Behind Your Account Data

We handle Privacy Policy requests through practical account controls rather than vague promises.

Collected details

We collect the account details you submit, verification data needed for account access and technical records such as browser type, device signals and session events.

Cookie choices

Cookies help remember session preferences and support security checks. You can manage cookie permissions through your browser settings, though some account functions may then need another sign-in.

Wallet separation

DANA, OVO, GoPay and QRIS references help us match payment status. We do not ask for or retain your wallet PIN as part of this process.

Account security

Clear phone verification comes before account access, while device and session signals help us identify unusual login behaviour and protect the account path.

Retention rules

We retain records for the period needed to operate the requested service, resolve disputes, meet accounting needs or investigate security events, then review their continued need.

Change requests

Ask us to correct, clarify or remove eligible personal details through account help. Include your account identifier and the specific record so we can check the request.

Privacy Policy Questions Indonesian Accounts Ask

These Privacy Policy answers address the account and wallet questions you are most likely to have before opening an account. We keep each response tied to an actual step, from phone verification and browser cookies to payment references and requests for data changes. Where a request depends on local law, we assess it under the rules that apply to your access.

The mpokapten Privacy Policy covers account details, phone verification, device and session signals, cookies, wallet references, support records and the reasons we retain or remove those records.

No. The Privacy Policy describes status and reference records for DANA, OVO, GoPay and QRIS, but your wallet PIN should never be sent to us or placed in account support.

Phone verification is an account security step before access. It helps connect the correct contact detail to your profile and gives us a way to investigate an unfamiliar session.

You can ask through account help for details linked to your profile. We will check your identity and assess the request under applicable rules, where local law permits.

Send account help the specific detail you believe is wrong, along with your account identifier. We may ask for verification before changing the record to protect your account.

We keep payment references while they support cashier reconciliation, dispute handling, accounting or security checks. After those needs end, retention is reviewed under the Privacy Policy.

Yes. Ask through account help or check your mobile browser cookie controls. Removing cookies can end a session or require another sign-in, but it does not erase every account record.